Frequently Asked Questions

Products

1. What are Cakesicles? 

Cakesicles are cake pops shaped like popsicles, featuring a coating of rich white chocolate and an array of delicious toppings. The combination of cake, chocolate, and toppings creates a delightful treat with contrasting textures and flavors. Explore the unique blend of whimsy and taste in our white chocolate-coated Cakesicles.

2. How do you store Cakesicles? 

For optimal storage, it is recommended to store Cakesicles in the freezer. However, if you anticipate consuming them shortly, refrigeration is acceptable. For those desiring a more ice cream-like texture, prolonged freezer storage is advised. Conversely, if a softer texture is preferred, allow the Cakesicles to thaw for approximately 20 minutes after removing them from the freezer. Cakesicles exhibit a favorable shelf life in environments with controlled temperatures; however, it is noteworthy that their texture may gradually soften over time.

 

Shipping

3. Do you currently offer shipping?

At The Sacred Slice, we are committed to providing our customers with the highest quality treats and a convenient shopping experience. While we do not offer shipping, we are pleased to offer local delivery services to customers located in Miami-Dade and Broward counties.

Our local delivery service allows you to enjoy our unique and indulgent treats without leaving the comfort of your home. Whether you're craving our Banana Pudding Cakesicle with its dreamy banana pudding cream center or our sophisticated Caramel Crown Royal Apple Popcorn, we'll bring these delightful treats right to your doorstep.

Here's everything you need to know about our local delivery service:

Delivery Area

We currently offer local delivery to customers located in Miami-Dade and Broward counties. If you reside within these areas, you can text 786-759-1113 or DM @thesacredslice on Instagram for more information.

Please note that delivery times may vary depending on the volume of orders and other factors. We will do our best to accommodate your preferred delivery time whenever possible.

Delivery Fees

We offer competitive delivery fees to make our local delivery service accessible to all customers. The delivery fee will be calculated based on your location and will be provided after reaching out to the preferred contact methods.

We take great pride in our products and want to ensure that you have the best possible experience when enjoying our treats. Thank you for choosing The Sacred Slice for your indulgent treat needs. We look forward to serving you with our convenient local delivery service.

 

Pick Ups

4. Where can I pick up my order? 

You can pick up your orders at our location in the Silver Palms Plaza, located at 11257 SW 231st Ln, Miami, FL, 33032. Please ensure that you arrive at the scheduled time and date you made during the checkout process. If you need to arrive at a different time than scheduled, please reach out to us and we will do our best to accommodate you.

5. What do I need to bring when picking up my order? 

To ensure a smooth and efficient pickup process, please follow the instructions below:

  * Bring your Confirmation Email

When you arrive at our location to pick up your order, please make sure to bring your confirmation email. This email serves as proof of your purchase and will help us locate your order quickly.

  * Follow the Pickup Instructions

Upon arrival at our store, please follow the pickup instructions provided in your confirmation email. These instructions will guide you to the designated pickup area and provide any additional information you may need.

Other Important Questions

6. What is your return policy? 

At The Sacred Slice, we believe in providing our customers with the utmost satisfaction when it comes to our unique and indulgent treats. We strive to ensure that every product leaving our store meets the highest standards of quality and taste. As a result, we have implemented a return and refund policy that aligns with our commitment to excellence.

Please note that due to the nature of our products, we do not offer returns or refunds. This policy is in place to guarantee the freshness and integrity of our treats, as well as to maintain the highest level of food safety for our customers.

While we understand that unforeseen circumstances may arise, such as shipping delays or damaged packages, we kindly ask for your understanding and cooperation in these situations. We are committed to resolving any issues that may occur during the delivery process, and we will work closely with you to find a suitable solution.

We take great care in packaging and delivering your order to ensure it arrives in perfect condition. However, if you do receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your order. We will require detailed information and photographic evidence to assess the situation and determine the appropriate course of action.

Rest assured that we will do everything within our power to rectify any issues and provide you with a satisfactory resolution. This may include offering a replacement product or issuing a store credit for future purchases.

We value your trust and loyalty as a customer, and we are committed to delivering the highest level of customer service. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with The Sacred Slice is nothing short of exceptional.

7. How can I contact customer support? 

For your convenience, we can be reached at 786-759-1113 during our business hours, which are from 9 AM to 6 PM Monday through Friday. Additionally, you may contact us via email at thesacredslice@gmail.com. We appreciate your communication and look forward to assisting you.

8. How do I get started with selling your treats wholesale at my establishment?

Easy! Just follow these steps:

1. Get in Touch:

Contact us via email at thesacredslice@gmail.com, providing essential information about your company, including details on your business model, target market, and any specific preferences you may have.

2. Let's Chat:
- We might set up a quick phone call to chat about the details. This will be an opportunity to address any queries you may have and ensure a seamless partnership.

3. Share Some Info:
- We'll need to know a bit more about your business, like what treats you're interested in, your pricing preferences, minimum order requirements, and any other specifics that matter to you. This will aid in tailoring our collaboration to suit your establishment's unique needs.

4. Check Out Our Proposal:
- We'll put together a proposal based on our discussions. Take the time to review this proposal thoroughly, and feel free to discuss any adjustments or clarifications you may require.

5. Confirm and Order:
- Once we're all good to go, we'll confirm everything, and you can place your first order. Simple as that!