frequently asked questions
All orders are available for pickup on Saturdays only. Pickup details, including time and location, will be provided after your order is confirmed.
At this time, The Sacred Slice does not offer delivery or shipping. All orders are prepared for local pickup only.
Orders must be placed by the stated cutoff time for each release. Because items are made in limited batches, availability is not guaranteed once a release closes.
Yes. All offerings are prepared in small batches and made specifically for each pickup date to ensure quality, texture, and flavor.
At this time, we are unable to accommodate custom dietary requests. Our products may contain or come into contact with common allergens, including dairy, eggs, wheat, soy, and nuts.
Because all orders are prepared intentionally and in limited quantities, all sales are final. Please review your order carefully before completing your purchase.
At The Sacred Slice, we believe in providing our customers with the utmost satisfaction when it comes to our unique and indulgent treats. We strive to ensure that every product leaving our store meets the highest standards of quality and taste. As a result, we have implemented a return and refund policy that aligns with our commitment to excellence.
Please note that due to the nature of our products, we do not offer returns or refunds. This policy is in place to guarantee the freshness and integrity of our treats, as well as to maintain the highest level of food safety for our customers.
While we understand that unforeseen circumstances may arise, such as shipping delays or damaged packages, we kindly ask for your understanding and cooperation in these situations. We are committed to resolving any issues that may occur during the delivery process, and we will work closely with you to find a suitable solution.
We take great care in packaging and delivering your order to ensure it arrives in perfect condition. However, if you do receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your order. We will require detailed information and photographic evidence to assess the situation and determine the appropriate course of action.
Rest assured that we will do everything within our power to rectify any issues and provide you with a satisfactory resolution. This may include offering a replacement product or issuing a store credit for future purchases.
We value your trust and loyalty as a customer, and we are committed to delivering the highest level of customer service. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with The Sacred Slice is nothing short of exceptional.
Yes. The offerings at The Sacred Slice will continue to evolve through seasonal releases and passion projects. Availability will always be announced ahead of time.
The best way to stay connected is by joining our email list and following us on Instagram. Announcements are shared there first.